Holiday Inn Express Durban - Umhlanga, an IHG Hotel

The staff in this place are highly professionals. The staff at the reception are unreal. The day you book in they go through everything you need to know about the hotel. If i may mention the staffmember's name at the reception Brandon this guy is unreal. He only saw me once when i booked in believe it or not the next day he said hi mr and mrs da silva. Considering that this guy must see hundreds of people everyday this shows you how important people are to this young men. The first day at breakfast i could not believe what i saw everyone from the receptionists to the manager helping one another clearing the tables to make sure there was enough food available etc. Fantastic team work. Please pass on these comments to the hotel management.

The staff was very friendly especially the ladies at reception. Breakfast was lovely and very fresh. Location very convenient and close to everywhere you can possibly want to go to. Pool always clean. Though the hotel was busy they managed the breakfast sitting very well. Hotel very clean. Clean swimming towels was also a nice touch.

The room exceeded my expectations for a 3 star hotel, I loved all the Dove products. They felt so luxurious when I used them. It was a bit noisy as we were placed right across from the service lift. Breakfast was also very tasty except for the scrambled eggs - they did not taste nice at all.

The staff is always friendly and ready to make your stay blissful. Lunga at the reception area is an exceptional customer service companion, he goes an extra without thinking twice, this gent’s service is true value for money. Another great experience was the breakfast staff & an Indian kitchen manager/supervisor, just forgot her name but wow the attention she gives to her patrons is excellent, we felt like VIPs when I requested for something she ensured it was attended to immediately and even came to check up on us while eating to ensure nothing additional was needed 🥂 to many more stays as long as Lunga and our kitchen host are still there 😂.

The room was very clean and had all the essentials one would expect in a hotel room. The staff were extremely friendly and accommodating. The breakfast was wonderful with a variety of options to choose from. Loved that the meats were halaal.